If you are unable to find the answers to your questions on our FAQ page please feel free to email us at support@suffragette.us or use our automated contact form here https://www.suffragette.us/pages/contact-us.

One of our friendly support team will respond to your questions within 24 hours.

Yes. We have chosen are product partners based on their ability to produce great products but most importantly on how they demonstrate fair trade and good/equal working environments for their staff (especially women). 

All of our partners go through a strict due diligence process to ensure that they meet our high fair trade and equality standards. 

1. Remove the plastic stopper
2. Adjust the watch crown by pulling outwards until it clicks
3. Set the time by twisting the crown to the desired time
4. Once the desired time is in place, push the crown back into position

1. Open the clasp holder with a hairpin or similar pointed object

2. Slide over to desired size

3. Close the clasp holder

1. Position the double-hook over the bar and hook in place.

2. Then push the latch down firmly and you will feel and hear it click securely into place.

Case / Buckle -  Our designs are handcrafted from stainless steel and finished using a highly durable PVD plating

Glass - We use a scratch resistant sapphire glass to protect our designs

Strap - High quality Italian genuine soft leather or PVD plated stainless steel

All of our watches use a Japanese Miyota Precision Quartz movement, recognised as one of the leading movements in the industry

Yes. All of our watches have a water resistance of between 3ATM and 5ATM. 

Its unlikely that you would need to change your battery for several years as we use only top of the range batteries in our designs.

Replacement watch batteries can be found at most electronics stores or watch repair shops. 

Please use a watch repair professional to change the battery because changing requires specialist tools and its possible to damage the watch if not used correctly.

Our design teams are located in Australia and the United Kingdom, our watch movements are made in Japan, our leather is sourced from Italy, and we use an assembly partner in China. 

All of our partners go through a strict due diligence process to ensure that they meet our high fair trade and equality standards. 

Yes. The quality of our products is so high that we offer a 10 year warranty on all designs.

Your watch is guaranteed under warranty for 10 years from date of purchase. This warranty covers any manufacturing or material defect. 

Please retain your confirmation email to serve as proof of purchase.

The warranty does not cover the following:

• Damages to battery, glass, crown, strap or buckle.
• Damages / malfunctioning caused by unauthorised persons
• Water Damage

For warranty enquires please contact support@suffragette.us

Yes that's correct. Please take advantage of our free Priority delivery worldwide.

Please note - there may be additional customs charges for deliveries made outside of the US, Australia, or EU (normally 10%) . We are not responsible for these charges. Please contact your local country tax office to find out whether this applies to you.

Priority delivery is between 3-5 working days. 

All delivery options come with tracking links so you can see where it is each step of the way!

Yes. All orders are fully tracked. As soon as your order's been dispatched, we'll send you an email with your tracking number and a link to real-time status information about your order making it's way from our warehouse to your door.

Yes! Wee offer free shipping worldwide via DHL International Express service.

All delivery options come with tracking links so you can see where it is each step of the way.

Your order will be shipped from one of our distributions centres in either the United States, Europe, or Australia.

If, for any reason, you are not happy with our products purchased online, Suffragette is happy to offer an exchange or credit note for items purchased up to 21 days of receipt. 

To be valid for return items need to be undamaged and in the original condition with security tags, plastic stopper and dial film still attached. 

We have never experienced a defect with any of our products to date. Our products have a 10 year warranty. In the unlikely event that you experience and issue, please contact us and we will be happy to assist you.

It is the customer’s responsibility to pay for return delivery charges, unless goods are deemed faulty.

Please email our friendly customer support staff at support@suffragette.com.au and we will be happy to assist you through our easy returns process.